All Taxi Drivers must deliver lost property to the nearest Police Station within 24 hours of discovering it in their vehicle.  Drivers are also asked to advise the Call Centre whenever they notice that property has been left in the taxi.  If you believe that you have left property behind in a taxi please contact the local Call Centre as soon as possible.  To assist us locate your lost property we need the following information: 
  • Cab Fleet Number or Vehicle Registration number (also printed on your receipt)
  • Was the taxi hailed or booked (via the Call Center, email, or Phone App)? 
  • Date Time and location of pick up and drop off
  • Description of the missing item.

If you have a mobile phone we recommend that you activate the tracking feature to assist in locating it if it gets lost.

Please Note:
If you know that you have left an item in the taxi but the driver is unable to find it this does not mean that the driver has stolen it. It is far more likely that a passenger picked up after you have left the taxi has found the item and not advised the driver. Not all of our passengers are as honest as we would like.
The driver is most unlikely to steal any property left in their taxi. All taxi drivers must pass a “Fit & Proper Person” assessment undertaken by the NZ Police. A conviction for stealing would result in the suspension of their licence and the loss of their job. All drivers understand that phones can be tracked and, if used, they will be caught.
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